COMMON QUESTIONS FROM POTENTIAL HOMEOWNER CLIENTS
Q: Why should I select Kauai Ohana Vacation Rentals over other property managers in the area? Are you different?
A: We feel that we offer a superior and unique service because we will only manage a very limited number of vacation homes at any time. Most of the other vacation rental management companies in the area manage 30 to 50 homes! We made this decision for our business model because we want to deliver on our marketing promise of providing personalized and attentive services to our homeowners. In property management, bigger is not always better! Management is one thing but in vacation rental half the job is marketing. Our combined experience lets us effectively market our partners homes achieving maximum income. Our inquiry level is high enough that we are not tempted to book reservations for questionable guests reducing wear and tear on the homes. Our state of the art reservation system and our analytical approach to the market spells success for our partners! If you are not enjoying your experience as a vacation rental homeowner in this area you should call us.
Q: What are your management fees?
A: Our fees are highly competitive with other professional managers. Our pricing is individually based on the home or project size and the marketing requirements of your property. Fees can be viewed as insignificant if your results multiply.
Q: Am I allowed to use my home as much as I want?
A: Kauai Ohana does not restrict homeowners from using their homes at any time during the year. In fact, this is the beauty of using your vacation home as a vacation rental. You can make money on it and still enjoy the use of it! However, if homeowners want to optimize the rental income for the property, it is best if they make it available for rental as much as possible during the high-season rental periods, which are Summer (June August), Thanksgiving, Christmas and New Years, Easter and Spring Break weeks.
Q: You advertise that care of my vacation home is your top priority. What practices do you employ to ensure this?
A: We will perform frequent inspections of your property both during busy rental periods and when the home isn’t occupied as much. We hire very competent and professional housekeepers that are diligent about identifying damage to the home after a rental. We leave a feedback form for each set of guests so that they can report any maintenance problems and if any are reported, we address them immediately if possible. We make an effort to get to know the neighbors and encourage them to report any issues at the home such as too many people or cars, loud partying, rowdy behavior, etc. We also make contact with each renter and do drive byes whenever possible. Kauai Ohana offers a damage insurance policy to all of its renters and on some properties, we require it. Accidents do happen and this encourages the renters to report it and it provides a no-fault way of getting any accidental damage repaired.
Q: How would you set the rental rates for my home?
A: For each home we perform a competitive analysis of the vacation rental marketplace based on number of bedrooms and bathrooms, number the home sleeps, location, amenities, and condition of the home. From the results of this, we suggest low-season, peak-season and holiday rates to the homeowner. However, the final decision is based on a consensus between Kauai Ohana and the homeowner.
Q: What type of marketing and advertising do you use to ensure maximum exposure and income for my vacation home?
A: We use leading internet vacation rental websites and our own state-of-the-are website to present your home to the world via the internet, which is by far the most predominant way the public finds vacation housing now. We periodically send email ad campaigns to our previous guests to encourage them to return. We answer inquiry calls 7 days a week, 12 hours a day to ensure that we talk to the customers personally. Using SEO methods, we make sure that people can find a specific home by entering the address in a search engine.
Q: Do you require your vacation homes to provide linens and towels for the guests?
A: Since this is an international destination, people expect a hotel-like experience when they come to stay, so we do require that good quality bedding and towels be provided by the owner. Due to back-to-back rentals that frequently occur during the summer months, we require 2 sets of sheets for each bed and twice the number of towels required for the number of people the home sleeps. We also require beach towels for the number of people the home sleeps. The housekeepers are responsible for laundering the used linens and towels after each rental.
Q: If I choose Kauai Ohana Vacation Rentals as my property manager, how will you ensure that I don’t have a dramatic loss of revenue during the transition from my current property manager?
A: Kauai Ohana is committed to making it a smooth transition for the homeowner. We will work closely with you to determine the best time of the year for the transition. We will get your home up and established on our website and other vacation rental websites well in advance of the date that you move to us so that we will have reservations for you starting as soon as we take over. Kauai Ohana advises all parties that are under a current exclusive management contract to review their obligation with their current manager. This information on our services is presented as information in these cases and not as a solicitation for you to cancel your contract with your current manager.
Call or Email us: