Common Questions about Renting our Vacation Homes
Q: Can I book my own reservation on this website without contacting you?
A: Yes you can. See ‘How To Reserve‘ within the ‘Guest Services‘ tab above.
Q: If I use the Kauai Ohana Website reservation system to book my vacation, is the transaction secure?
A: Yes. The website uses Digicert to ensure secure transactions.
Q: What are your payment requirements?
A: A $600 booking deposit is charged to your credit card at the time the reservation request is made if you are booking more than 90 days in advance. The booking fee is refundable minus a $75 processing fee if the reservation is cancelled more than 90 days before the check-in date of your reservation. If you are booking the reservation within 90 days of your arrival date, the full payment will be charged to your credit card and is non-refundable per our cancellation policy.
Q: Will I need to pay a damage security deposit?
A: No. You are charged $89 for Guest Damage Insurance providing protection against accidental damage. This insurance provides up to $1,500.00 in coverage for any accidental damage that might occur to the property during your stay. We also hold your credit card information and reserve the right to charge the credit card for any damage repair amount that is not deemed accidental or exceeds your insurance coverage. We also reserve the right to charge your credit card for any excessive cleaning required.
Q: How do I get the key to the home I have rented when I arrive?
A: Each of our homes has a lockbox or electronic keyless entry at the property. 21 days from arrival we will send you an email with the E-Lock/lockbox code and information on where the lockbox is located and instruction on its use.
Q: What supplies are provided in your rental homes?
A: We supply a starting supply of the following: toilet paper, paper towels, dish soap, dishwasher soap, bath soap, hand soap, facial tissues, laundry soap and dish scrubbers. We provide a generous amount of all of these but if you should run out of any supplies during your stay, you are responsible for replacing these.We also try to keep the house stocked with plastic baggies, aluminum foil, plastic wrap, basic cleaning supplies, carpet cleaner, spices and basic cooking supplies, etc. We do not guarantee that these will be in stock and if you should use the last of any of these supplies, we would appreciate it if you would replenish the item.
Q: Are bed linens and towels provided?
A: Yes, one set of sheets and appropriate blankets and/or comforters are provided for each bed. Adequate towels, hand towels, washcloths and dishtowels are provided in each house. All of our homes also have washers and dryers for you use. NOTE: We also supply beach towels!
Q: What cleaning am I expected to do when I check out?
A: We provide a Checkout List at the home. We ask you to wash all your dishes, take out the trash to outside containers, leave beds unmade that were used, remove all food from refrigerator and cabinets that you brought, check all drawers, outlets, and closets to make sure you have everything and secure the home. Here is a link to our checkout list.
Q: What is your cancellation policy?
A: Please see Changes / Cancellations within the ‘Guest Services’ tab above.
Q: How can I find out about local attractions, beaches, golf, hiking, shopping, etc. in the area?
A: Please see ‘Area Guide’ within the ‘Guest Services’ tab above. In addition, approximately three weeks prior to your arrival, you will receive a welcome email with suggestions/recommendations on things to do and places to go. Also, each home has a binder containing information on local attractions, activities, restaurants and area information as well as an Island Guide book.
Q: Are your rentals air conditioned?
A: It is rare for homes in Hawaii to have either air-conditioning or heating. If they are offered with a home, that will be stated in the description of the home. Kauai is fortunate to have trade winds which, along with ceiling and/or other indoor fans help to circulate the fresh air and keep us very comfortable.
Q: Are bikes provided at any of your properties?
A: Typically they are not. If they are offered with a home, that will be stated in the description of the home.
Q: Do you accept pets in your rentals?
A: None of our homes accept pets.
Q: Do you offer monthly rentals for your vacation homes?
A: We do offer longer stays for some of our homes. Each request is handled on a case-by-case basis and depends on what the homeowner wants and what the rental opportunity is for the specific home.