CHANGES / CANCELLATIONS
Guest may change reservations until 90 days prior to check-in date (changes may be made closer to check-in date with the written approval of Kauai Ohana Vacation Rentals).
There is no charge for changing a reservation if:
- The reservation change is for the same property
- The reservation change from and to dates are at the same published rate
- The reservation change from and to start & end days of the week are the same, unless written approval of Kauai Ohana Vacation Rentals (e.g. changing FROM Saturday-to-Saturday TO Saturday-to-Saturday)
If CANCELLATION is received 91 days or more prior to your check-in date, Kauai Ohana Vacation Rentals will refund all deposits received minus a $75.00 cancellation fee.
CANCELLATION 90 days or less prior to your check-in date, which includes a Guest’s decision not to stay at a rental upon arrival, results in forfeiture of any and all collected money, except the Guest Damage Insurance and cleaning fee, if full payment has been made. If your reservation is canceled 90 days or less prior to check-in date and the full payment has not been made, the total deposit will be forfeited because the Guest Damage Insurance and pre-paid cleaning fee are included in the final balance payment. However, if Guest cancels a reservation for any reason and a portion of the reserved period is re-booked at the same rate, a pro-rata refund will be made for those dates re-booked. Kauai Ohana Vacation Rentals may offer the canceled days to the public at a reduced rate. Refunds will be based only on the days rented and the actual amount collected from the replacement Guest on a per diem basis. Owner may make use of the home in the event of a cancellation with no refund due Guest. Refunds of rental payments, if any, whether complete or pro-rata will be subject to a service fee of 20% for all cancellation made 60 days or less prior to check-in date.
If the rental unit becomes unfit for habitation as deemed by Owner and/or Kauai Ohana Vacation Rentals, your payments are 100% refundable for any unused time at the home. Under no circumstances shall Guest be able to determine if a rental unit is unfit for habitation. To protect against cancellations caused by certain unforeseen events, such as illness, we recommend that Guests purchase travel insurance to assure refund of deposits paid.
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